Delivery & Returns

Delivery

  • I offer free delivery within the UK via Royal Mail Signed For service, regardless of quantity or size of lampshade ordered. This is a tracked and signed for service, therefore a signature will be required on delivery.
  • I ship internationally to countries in the European Union, United States, Australia and Canada.
  • Please note: due to the ongoing Covid-19 situation I am unable to ship to the United States, Australia or Canada due to prohibitive prices.  I am regularly reviewing courier options and hope to reinstate shipping to these countries at the earliest opportunity.
  • Flat rate shipping prices for each destination are as follows:
    • European Union: £9.95
    • United States, Australia & Canada: £14.95 (please note: maximum shade diameter that can be shipped to these destinations for this price is 40cm, please contact me for further details or a bespoke shipping quote for larger orders)
  • As I hand make each lampshade to order, please allow 5-7 working days for me to create your unique item and have it ready for shipping.
  • All lampshades will be individually wrapped and securely packaged in a strong double-walled box.
  • If your order has been damaged in transit please notify me immediately so I can contact the couriers and arrange a replacement.

Returns

All lampshades are handmade to order so slight variations in design and positioning of fabric pattern may occur.

As all lampshades are individually made to customer specification, unfortunately they are non-returnable. In the case of a manufacturing fault I am happy to provide a replacement.

Please measure your space carefully to ensure you order the correct size. Feel free to email or use the Contact form to ask for advice and free samples before ordering, I am always happy to help!